Shipping and returns
At Cutecases, we want you to be absolutely delighted with your DIY phone cases and accessories. Find out all you need to know about how we deliver your order and our policies regarding returns and exchanges.
Frequently asked questions
Here you'll find answers to our most common questions about shipping your lovely new phone cases and accessories, and what to do if something isn't quite right. We're here to help make your experience with KittyEmpire as smooth as possible!
How long will it take to receive my order?
Once you've placed an order for your cute DIY phone cases and accessories, you can expect to receive it within 1-2 weeks.
What is your returns and exchange policy?
Please note that we do not offer returns or exchanges on our products.
What are your delivery charges?
We charge £5 for regular delivery. However, we offer free delivery on all orders over £50!
What if my order arrives damaged or incorrect?
If your order arrives damaged, or if you receive the wrong item, please contact Cutecases via our website, and we will be happy to sort it out for you.
Get ready for cuteness!
We're so excited for you to receive your unique handmade phone cases and accessories from Cutecases.
If you have any further questions about your order, please don't hesitate to reach out to us.